See your browser’s documentation for specific instructions. Message 5 of Asia Pacific and Oceania. Message 9 of Choose a different product.

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Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: Javascript is disabled in this browser.

Email list of drivers.

HP Customer Support – Software and Driver Downloads

Select an operating system and version to see available software for this product. Not sure which drivers to choose? Sorry to be a pest!

Please wait while we process your request. Microsoft Windows 10 bit. Being an All-in-One printer, all-n-one product also lets you scan various documents for storing them on your hard drive, send them via email, or carry them on a portable thumb drive or other mobile device wherever you go.

Is my Windows version bit or qll-in-one Then please install a program called CCleaner on your computer from this link: Click on Drivers tab.


HP Officejet J All-in-One Printer Troubleshooting | HP® Customer Support

This product was sold by a third party. Make sure the printer is turned on and in a ready state. Then uninstall any remnants i5780 of the m5780 by running this app. Will I be offered a list from which to select item s to be deleted – or what?

I have downloaded and installed CCleaner. The list of recommended drivers for your product has not changed since the last time you visited this page.

Let me know if this helped. This product cannot be identified by Serial Number alone. Not very computer literate!!

Please follow step 2 in the document first. This page requires Javascript. Any warranty support needed would be completed by the third party that sold the product.

HP Officejet J5780 All-in-One Printer How to

Thanks very much for your reply. It matches the product: HP Pavilion 15 notebook PC.

In Windows, search for and open Devices and Printers. I understand that you are not able to perform step 3. I have the same question. So I didn’t unistall anything and moved on.


HP Officejet J All-in-One Printer How to | HP® Customer Support

Message 8 of This page requires Javascript. See your browser’s documentation for specific instructions. Open download list Please make a different selection, or visit the product homepage.